Refund, Return & Cancellation Policy

Refund Policy

1.1 Eligibility for Full Refund

A payment confirmation email will be sent to you immediately after you place an order. 

7 Weight Loss & Cancer Medication Clinic Online will provide a full refund under the following conditions:

  • If you receive a defective item.
  • If the ordered item(s) are lost or damaged during transit.
  • If the ordered item(s) are expired or nearing expiry (less than 3 months).

1.2 Refund Process and Timelines

For Credit/Debit Card or Net Banking payments: Refunds will be credited within 7 to 10 working days (subject to your bank’s policies).

For Wallet payments: Refunds will be processed within 72 hours.

Direct refunds may also be issued via UPI/Net banking at the discretion of 7 Weight Loss & Cancer Medication Clinic Online.

1.3 How to Request a Refund

Please email us within 3 days of receiving your order with the following details:

  • Order ID
  • Reason for refund request
  • Supporting images/videos (if available)

You may also raise a refund request through our website. Images/videos may be required to verify the claim.

1.4 Verification and Refund Initiation

We will verify your request within 3 working days. If valid, we will initiate the refund process. In some cases, product pickup may be arranged. Ensure products are securely packed in original packaging.

1.5 Need Help?

📞 Customer Support: +1 (404) 410-5968
📧 Email: info@cancermeds.shop

Return Policy

1.6 Return Eligibility

Returns are allowed in the following cases:

  • The product(s) received do not match your order.
  • The product(s) are expired or past their expiry date.
  • The product(s) are damaged during transit.

1.7 Handling Damaged Deliveries

If the package is damaged, please refuse delivery. If damage is found later, contact us for refund/replacement. Replacements are subject to stock availability.

1.8 Reporting Delivery Issues

Delivery-related issues must be reported within 1 working day of receipt.

1.9 Returning Non-Defective Items

Unopened and unused items may be returned within 3 days of receipt, subject to a 20% restocking fee. No returns after 3 days.

1.10 General Return Conditions

  • No returns for incorrect product orders by the customer.
  • Batch number must match the invoice.
  • Returns due to prescription changes are not accepted.
  • Products must be in original packaging with all tags, barcodes, and invoice.
  • Partially used or opened products are not eligible for return.

1.11 Non-Returnable Items

Non-returnable categories:

  • Medicines: Cold chain products, items under PAP (Patient Assistance Program), or special discount items.

Items marked “This item cannot be returned for a refund or exchange” on product pages are also non-returnable.

1.13 How to Initiate a Return

Email us within 3 working days of delivery with:

  • Order ID
  • Reason for return
  • Photos (if applicable)

1.14 Return Verification and Pickup

We will verify your request within 3 working days. If valid, we will arrange pickup. Products must be packed securely in original packaging.

1.15 Contact for Returns

📞 Customer Support: +1 (404) 410-5968
📧 Email: support@cancermeds.shop

Cancellation Policy

1.16 Customer Cancellations

You may cancel an order within 12 hours of placing it. Orders cannot be cancelled once shipped.

1.17 Cancellations by 7 Weight Loss & Cancer Medication Clinic Online

Orders may be cancelled for reasons such as:

  • Product or quantity unavailable
  • Pricing errors
  • Invalid or falsified prescriptions

Refunds will be processed as per our refund policy.

1.18 Other Cancellation Scenarios

We may cancel orders if:

  • Invalid delivery address